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2commune

Web technology for local councils

The Old Rectory

Contact: 2commune Limited
The Old Rectory, Main Street
Glenfield, Leicestershire
LE3 8DG

Tel: 0845 868 3975

Most modern websites make use of online forms, but how many of us test them to make sure that they are working?

Posted: Mon, 03 Feb 2014 08:00 by Ray Smith

Most modern websites make use of online forms, but how many of us test them to make sure that they are working?

Recently we were looking for a new firm of accountants so I did a Google search of accountants in our area. One looked particularly interesting so I completed an online form expressing interest in their services and waited for them to contact me. I waited and waited and waited... Several days after, I guessed that the form had not got through and rang them asking if they had received it - not a good customer experience.

Don't let this happen to your customers, protect your council's reputation by testing your online forms frequently to ensure that they work. There can be several reasons that a completed form does not get through, change of email address or spam filter settings to name but two.

Our content management system (CMS) includes a powerful form building tool to enable you to design and build sophisticated forms on your website. The output as well as being sent to you by email is also entered into a database that can easily be downloaded as a spreadsheet. This means that you will never lose a completed form and the results can be used to do further analysis.

Tags: Tip, UKLC, UK Local Councils, Websites for local councils